Job Title: Track & Trace Coordinator
Department: Operations / Transport
Employment Type: Full time
Location: Hyderabad
Experience: 2–4 Years
Reporting To: Operations / Transport Manager
Key Responsibilities
- Monitor and track allocated freight movements from collection through to final delivery and ensure all shipment milestones are updated accurately.
- Coordinate with drivers, operations teams, and relevant stakeholders to ensure scheduled collections, deliveries, loading, and unloading activities are completed within required timeframes.
- Dispatch drivers for delivery and collection time slots based on operational requirements and customer commitments.
- Proactively monitor shipment progress, identify delays or potential service failures, and take corrective action to minimise disruptions.
- Maintain regular communication with drivers throughout their shifts and proactively follow up on outstanding collections, deliveries, and ETA commitments.
- Notify drivers when freight is ready for departure and communicate any delays or changes that may affect their schedules.
- Ensure drivers complete required pre-start checks and follow company safety procedures, escalating safety concerns where required.
- Respond promptly and professionally to customer enquiries regarding shipment status, ETAs, delivery issues, delays, and service updates.
- Proactively notify customers of anticipated late collections or deliveries by phone and provide written confirmation via email.
- Manage customer incidents, complaints, and escalations by coordinating with the relevant teams to achieve timely resolution.
- Ensure all freight movements, status updates, milestones, and operational information are accurately recorded in the Transport Management System (TMS).
- Maintain real-time and accurate shipment information across relevant systems to support operational visibility and customer reporting.
- Monitor the shared Track & Trace inbox throughout the shift and ensure all emails are acti