Roles and Responsibilities :
- Manage MIS reports for the organization, ensuring timely delivery of high-quality reports to stakeholders.
- Analyze data using advanced Excel skills to identify trends, patterns, and insights that inform business decisions.
- Develop and maintain complex PowerPoint presentations to effectively communicate findings and recommendations to senior management.
- Collaborate with cross-functional teams to gather requirements and provide actionable solutions.
Job Requirements :
- 3-8 years of experience in an Associate Manager role within a BPO or call center environment.
- Advanced Excel skills with ability to create complex formulas, charts, and dashboards.
- Strong analytical skills with attention to detail and accuracy when working with large datasets.
- Proficiency in creating engaging PowerPoint presentations with transparent visuals and concise messaging.