Career Category

Operations
Job Description

Job Title: Sr. Associate Business Operations Supplier Management (L4) Production Application Support/Application Run Management

Position Summary
Manager, Production Application Support/Application Run Management is responsible for leading a team that delivers reliable, high-quality support for production applications across L1, L2, and L3 tiers. This role ensures effective incident and service request resolution, manages supplier performance and contracts, and drives operational excellence through SLA oversight, reporting, and continuous improvement. The manager serves as a key escalation point and communicates effectively across all levels of the organization.

Key Responsibilities

Application Support Leadership (L1/L2/L3)
- Lead and oversee day-to-day production application support across L1, L2, and L3 teams
- Ensure timely resolution of incidents, service requests, and problem records
- Drive root cause analysis and implement preventive measures
- Maintain high system availability, performance, and reliability





Incident & Service Request Management
- Serve as the primary escalation point for complex or high-impact incidents
- Coordinate cross-functional teams to resolve critical issues
- Ensure adherence to incident management and service request processes
- Oversee prioritization, triage, and resolution workflows

Supplier & Vendor Management
- Manage third-party suppliers providing application support services
- Monitor supplier performance against SLAs and contractual obligations
- Conduct regular performance reviews and drive corrective actions as needed

Contract & Financial Administration
- Oversee contract lifecycle activities, including support onboarding, renewals, amendments, and offboarding
- Serve as the administrator for the ServiceNow Contract Change Request (ARM) module
- Ensure contract changes are properly documented, approved, and implemented through the ARM workflows in a timely manner
- Conduct m

📌 Sr. Associate Supplier Management (Hyderabad)
🏢 1074 Amgen Technology
📍 Hyderabad