Reservation Manager – Job Description

Position:
Reservation Manager

Location:
Havelock Island, Andaman & Nicobar Islands

Department:
Reservations

Employment Type:
Full time

Industry:
Hospitality / Resort / Travel

About the Role

We are looking for an experienced and result-oriented
Reservation Manager
to manage the complete reservation process for our resort in Havelock Island. The role involves handling direct and online bookings,
managing OTA channels
, coordinating with travel agents and the sales team, maximizing room occupancy and revenue, and ensuring a smooth booking experience for guests.

Key Responsibilities

1. Reservations Management
- Manage all room reservations received through direct calls, emails, website, OTAs, travel agents, and other booking channels.
- Ensure all reservations are entered accurately into the reservation/PMS system.
- Monitor room availability, inventory, rates, cancellations, modifications, and no-shows.
- Ensure timely confirmation of all bookings.
- Maintain accurate reservation records and guest information.




- Ensure proper follow-up on all pending and tentative reservations.

2. OTA Management
- Manage all major OTA platforms such as
Booking.com, Expedia, Agoda, MakeMyTrip, Goibibo, Airbnb
, and other online booking channels.
- Maintain accurate
room inventory, rates, availability, packages, and restrictions
across all OTA platforms.
- Monitor and respond to OTA bookings, cancellations, modifications, and guest queries.
- Ensure
rate parity
across different booking channels.
- Manage OTA promotions, discounts, deals, and campaigns to maximize bookings and revenue.
- Coordinate with the Revenue/Sales team to update rates based on occupancy, demand, seasonality, and market conditions.
- Monitor OTA reviews, ratings, and guest feedback and coordinate with the concerned departments for resolution.
- Ensure there are no
overbookings, rate mismatches, or inventory discrepancies
.
- Track OTA performance, revenue, cancellation

📌 Reservations Manager (Andaman and Nicobar Islands)
🏢 HAVELOCK ISLAND BEACH RESORT
📍 Andaman and Nicobar Islands