Job description

About Ajjas

Ajjas is a rapid-growing IoT company specializing in GPS tracking devices and smart mobility solutions. We design our products in-house and support customers across India. We believe in ownership, learning, and customer-first thinking.

Role Overview

As a Customer Support Executive, you will be the first point of contact for our customers. Your role is to understand their concerns, guide them patiently, and ensure a smooth support experience over calls and WhatsApp.

If you enjoy talking to people and solving problems, this role is for you.

Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Understand customer issues and provide accurate solutions
- Guide customers on product usage, app features, and basic troubleshooting
- Update customer details and call notes in the CRM system
- Escalate technical issues to the relevant team when required
- Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
- Collect customer feedback and share insights with the team

What We’re Looking For





Must-Have Skills
- Good communication skills in Hindi and English
- Confidence in handling customer calls
- Patience, empathy, and problem-solving mindset
- Basic computer knowledge

Good to Have (Not Mandatory)
- Experience in customer support / call center / tech support
- Familiarity with mobile apps, GPS devices, or IoT products
- Knowledge of CRM tools
- Training will be provided willingness to learn is more key than technical expertise.

Who Should Apply
- Good Hindi & English communication
- Comfortable speaking with customers over the phone
- Patient and calm under pressure
- Comfortable using computers/CRM
- Willing to learn basic technical troubleshooting

Qualifications
- Graduation in any discipline
- Experience: 0–2 years | Freshers with good communication skills are welcome
- Freshers with strong communication skills are welcome

Training & Learning

Training will be provided. Willi

📌 Customer Support Executive – Voice (Bhopal)
🏢 HPS Lab Designs(Ajjas
📍 Bhopal