Boku Inc.
(BOKU.L) is the leading global provider of local mobile-first payments solutions.
Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of current paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries.
Every year, Boku processes over $9 billion in value for our customers.
Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE.
Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace..
SUMMARY:.
As a Support Analyst, you will contribute to our best-in-class payment services by providing prompt and accurate support to customers, partners, and internal stakeholders.
Working alongside a team of Customer Support Agents, Operations Support Technicians and Engineers,



and support management, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements.
With a strong focus on technical and analytical skills, you will ensure timely and effective resolution of requests..
RESPONSBILITIES:.
Assist customers, partners, and internal stakeholders through various communication channels, including email, chat, and service management platforms..
Promptly acknowledge and resolve customer requests according to priority and within defined service level agreements..
Follow standard operating procedures, utilizing knowledge base articles, internal documentation, and training resources to resolve requests..
Support ongoing service operations by monitoring and managing vendor services, reconciling transactions and subscription accounts, and handling offline refund processing..
Provide professional, courteous, and efficient service, exceeding custome

📌 Operations Support Analyst (Mumbai)
🏢 Boku
📍 Mumbai