About The Role

Skill required: Digital Inside Sales - Inside Sales

Designation: Customer Success Mgmt Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
What would you do?
"Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phaseCoordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.Provide recommendations for upsell and cross sell of Vertex solutionsIdentifying and assessingThe team helps assess, design,



build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/prospect generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams."

What are we looking for? "Experience in working on MS Office SuiteSalesforceGainsightPower BISmartsheetBachelors degree and 2-plus years of relevant work experience, preferably in Cloud technology implementation, project management and supportExperience in implementing solutions on Major cloud platformsProven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyaltyExperience navigating and steering

📌 Customer Success Mgmt Specialist (Hyderabad)
🏢 Accenture
📍 Hyderabad