We’re Hiring: Technical Support Specialist (L1/L2 Support)

Location: Gurgaon sector 34

Experience: 2–4 Years in international technical support

Shift: Rotational shift

We are looking for a customer-focused Technical Support Specialist to join our global support team. If you have experience in client support, troubleshooting, and ticket management , this role is for you

Key Responsibilities
- Provide L1/L2 technical support for customer issues via ticketing systems
- Troubleshoot and resolve application/platform-related issues
- Manage and handle customer escalations effectively
- Collaborate with global teams to ensure timely resolution
- Perform root cause analysis and improve support processes
- Create and maintain knowledge base articles
- Generate reports and provide insights based on customer requests

✅ Required Skills
- 1–3 years of experience in technical support / application support / service desk




- Strong experience in ticketing tools (Service Now, Jira, etc.)
- Excellent communication and client-handling skills
- Positive troubleshooting and analytical abilities
- Experience working with global clients

⭐ Preferred Skills (Good To Have)
- Exposure to SAP / LMS / Saa S platforms
- Knowledge of incident management & escalation handling
- Experience in reporting (Excel, dashboards)
- Understanding of Agile/Dev Ops concepts

Why Join Us?
- Opportunity to work with global clients
- Collaborative and growth-oriented environment
- Exposure to enterprise-level platforms and tools

Interested Candidates Can Share Their CV At
Or apply directly via Linked In

Hiring #Technical Support #L1 Support #L2 Support #Customer Support #ITJobs #Service Desk #Application Support

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