Job brief
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for
our business.
Candidates with robust communication skills who can make customers feel welcome in our store will stand out. You
will help identify client needs, present and answer questions about our products and services and recommend
solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make
you successful in this role.
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the stores
profitability.
Responsibilities
Greet and direct customers
Provide accurate information (e.g., product features, pricing, and after-sales services)
Answer customers questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially
during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up to date with new products/services
Requirements and skills
Proven work experience as a Retail Sales Representative, Sales Associate or similar role
Understanding of the retail sales process
Familiar with consumer behaviour principles
Knowledge of inventory stocking procedures
Basic math skills.
Excellent communication skills, capable of building trusting relationships
Flexibility to work various shifts
About IRHPL
Our story started with the Philosophy of bringing the digital and Physical retail together. Today, we can
boast of some of the Leading brands as our retail partners and carefully curated our own concepts in Art,
Toys & Luxury category, at some of the leading airports in the country.
We are a growing retail group focused on bringing the finest global brands to consumers with ease. With