This exciting role will be part of the team managing the Incentives administration process for Global Servicing teams for American Express. The individual s responsibility will be to learn, stabilize, optimize and transform the process. The individual will be responsible for accurately and timely delivery of Monthly Incentive Processing and reports supporting monthly delivery. In addition, this individual will be working on various business analysis cases and ad-hoc projects.
- Minimum 3+ years of experience in the compensation process and business rules (ramifications of exceptions), handling large scale complex business process, Proven ability to align data needs to business strategies.
- Bachelor s degree or equivalent combination of education and work experience.
- Outstanding written verbal communication skills in English.
- Excel Automation, Multi layered Excel equations, Charts, Pivots etc.
- Analytical and problem-solving skills with strength in accuracy attention to detail in a high output speed environment.




- Reporting tools utilization to create/generate/maintain straightforward/complex reports.
- Experience with Generative AI platforms such as ChatGPT, Azure OpenAI, Microsoft Copilot, Gemini, Claude or equivalent enterprise AI platforms.
- Working knowledge of Large Language Models (LLMs), Prompt Engineering, Retrieval Augmented Generation (RAG), AI Agents and AI-assisted workflows.
- Strong SQL skills for querying and manipulating enterprise datasets.
- Experience using Power BI or Tableau for dashboard development.
- Experience with APIs and automation frameworks is desirable.
- Ensure timely and accurate monthly/quarterly incentive calculation for Global servicing colleagues
- Ensure monthly incentives are calculated basis the defined policy guidelines.
- Run incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s
- Conceptualize, Design Develop Dashboards via Excel Automation, Multi layered Excel equations, Ch

📌 Analyst-Data Analytics (Gurugram)
🏢 American Express
📍 Gurugram