Job Description – Disbursement Head

Position: Disbursement Head

Industry: Fintech / Digital Lending / NBFC

Experience: 8+ Years

Team Handling: 8–15 Members

Working Days: 6 Days a Week

Notice Period: Maximum 15 Days

Location: NSP, Pitampura

Role Overview

We are looking for an experienced **Disbursement Head** with strong experience in the **Payday Loan / Digital Lending NBFC industry** to lead the complete disbursement function and manage a high-performing team.

Key Responsibilities

* Lead and manage the complete **Loan Disbursement function**.

* Manage, supervise, and mentor a team of **8–15 members**.

* Set daily/monthly disbursement targets and ensure achievement of team KPIs.

* Oversee the complete disbursement process from approval to successful payout.

* Ensure accurate verification of loan details, customer information, and required documentation.

* Coordinate with **Credit, Operations, Banking, Collection, and Customer Care teams**.

* Monitor disbursement TAT, productivity, quality, and rejection rates.





* Ensure timely resolution of disbursement-related issues and escalations.

* Monitor pending, failed, and rejected disbursement cases.

* Identify process gaps and implement improvements to increase efficiency.

* Ensure adherence to company SOPs, internal policies, and applicable regulatory requirements.

* Prepare and review daily, weekly, and monthly **MIS and performance reports**.

* Conduct regular team reviews, provide coaching, and manage team performance.

* Share operational performance and business insights with senior management.

Candidate Profile

* **8+ years of relevant experience in Payday Loan / Digital Lending NBFC is mandatory.**

* Strong understanding of the **Payday Loan lifecycle and disbursement process**.

* Proven experience in **team handling and people management**.

* Strong leadership, analytical, and decision-making skills.

* Valuable command of **MS Excel,

📌 Disbursement Manager (New Delhi)
🏢 RAGHVI FINANCE
📍 New Delhi