As the Delivery Manager for Procurement Outsourcing Services at EmpoweringCPO, you will take ownership of the operational phase of a transitioned procurement support process. Your primary responsibility will be to ensure smooth and efficient service delivery, manage the teams performance, maintain solid client relationships, and uphold SLA commitments.

This is a hands-on, process-focused role where you will be required to understand the client's procurement workflow thoroughly, conduct operational calls, and provide day-to-day leadership to your team. Your role is critical in ensuring quality execution, process adherence, and client satisfaction.

Key Responsibilities:

Process Understanding & Oversight
- Study and thoroughly understand the end-to-end procurement process transitioned from the client.
- Become the go-to person for operational clarity, exceptions, and process escalations.

Client Communication & Coordination
- Handle daily/weekly operational calls with client stakeholders to provide updates and resolve issues.




- Act as the single point of contact for client-side coordination and support.
- Clarify queries, manage escalations, and ensure alignment on expectations and deliverables.

Team Leadership & Performance Monitoring
- Supervise the procurement operations team ensuring tasks are being completed efficiently and sincerely.
- Conduct regular team check-ins and guide team members in resolving day-to-day issues.
- Motivate and mentor the team to maintain morale and drive high performance.
- Address performance concerns constructively and take corrective actions if needed.

Quality Control & SLA Adherence
- Perform random quality checks on output to ensure accuracy and compliance with client expectations.
- Track team activities and task ownership to ensure all SLAs and deliverables are met on time.
- Implement action plans to address gaps or delays.

Reporting & Excel Proficiency
- Prepare and share basic reports using Excel, covering key metrics, SL

📌 Delivery Manager (Ahmedabad)
🏢 Empoweringcpo Services
📍 Ahmedabad