Roles & Responsibilities:
- Develop and execute strategic business and operational plans aligned with organizational goals.
- Drive business transformation, operational excellence, and sustainable revenue growth.
- Identify and capitalize on recent business opportunities and market expansion initiatives.
- Lead end-to-end managed services operations to ensure service excellence and customer satisfaction.
- Oversee service delivery, network operations, logistics, inventory, customer support, and field operations.
- Establish robust governance, operational controls, and performance management frameworks.
- Own P&L;, budgeting, forecasting, and financial planning to achieve profitability targets.
- Monitor business and operational KPIs to drive performance and cost optimization.
- Partner with sales and marketing teams to accelerate customer acquisition and business growth.
- Build and nurture strategic relationships with customers, partners, and key stakeholders.




- Enhance customer experience through retention and continuous service improvement initiatives.
- Ensure compliance with SLAs, quality standards, and customer commitments.
- Drive continuous process improvements to enhance operational efficiency and service reliability.
- Ensure compliance with regulatory, statutory, and corporate governance requirements.
- Identify and mitigate operational and financial risks while ensuring business continuity.
- Lead vendor negotiations and optimize partner performance to improve service delivery and reduce costs.
- Build, mentor, and lead high-performing teams while fostering a culture of accountability, collaboration, and innovation.
- Drive talent development, succession planning, and leadership capability across the organization.
- Develop succession planning and talent development initiatives.

📌 Manager-Sales & Operation(Telecom & ISP)-Delhi (New Delhi)
🏢 BDO India
📍 New Delhi