Job Purpose:

The Current Account – Elite Banker(Virtual Sales) is responsible for managing and growing a mapped portfolio of Current Account customers through virtual and digital engagement channels. Operating from a centralized sales or service hub, the role focuses on CASA growth, customer acquisition, relationship deepening, cross-selling of banking products, and delivering a superior customer experience. The role combines sales-driven relationship management with solid operational discipline and compliance, ensuring customers receive personalized, solution-oriented banking support while adopting digital banking platforms.

Roles & Responsibilities:

- Manage a mapped portfolio of Current Account customers through virtual interactions (calls/digital channels).

- Deepen customer relationships to enhance overall relationship value and wallet share.

- Drive CASA value build-up and acquire new Current Account customers in line with targets.

- Increase product holding per customer through effective need-based cross-selling.

- Profile customers to identify financial needs and recommend suitable banking solutions.

- Cross-sell banking products including Credit Cards, CMS, POS, Trade Services,

- Retail and SME Loans, Insurance, Investments, SIPs, and other bank programs.

- Promote and onboard eligible customers to Relationship Banking / Preferred programs.





- Coordinate with branch and internal teams to close working capital, business loans, retail assets, CMS, POS, and trade transactions generated through virtual engagement.

Secondary Responsibilities:

- Support audit requirements and control checks as defined by the bank.

- Contribute to process improvements and best practices in virtual relationship management.

- Collaborate with branch and cross-functional teams to achieve overall business objectives.

Requirements

Education:

- Graduation in any discipline (Full-Time mandatory)

Experience:

- Minimum 2 years of experience in banking or allied financial services.

- Prior exposure to Current Account handling, customer engagement, sales, or virtual relationship management preferred.

Skills & Attributes:

- Strong customer engagement and relationship management skills.

- Proven ability to cross-sell and grow CASA balances.

- Excellent verbal communication skills with high professionalism.

- Comfort with digital banking platforms, mobile applications, and virtual servicing.

- Solution-oriented mindset with a strong customer-first approach.

- Close attention to detail and commitment to compliance and ethical standards.

- Ability to work independently, manage targets, and perform in a fast-paced virtual environment.

📌 Virtual Relationship Manager - Current Account (Thane)
🏢 Mintskill HR Solutions
📍 Thane