Role & responsibilities

1. Customer Service & Complaint Handling
- Handle customer complaints related to gear motors, gearboxes and power-transmission equipment.
- Provide timely technical support and ensure complaints are closed within agreed TAT.
- Maintain valuable customer relationships and provide regular service updates.

2. Breakdown & Troubleshooting
- Visit customer sites for breakdowns, inspections and troubleshooting.
- Identify causes of gear tooth failure, bearing damage, overheating, vibration, noise, oil leakage, seal failure and shaft damage.
- Recommend corrective and preventive actions.

3. Installation & Commissioning
- Supervise installation and commissioning of gearboxes and geared motors.
- Ensure proper alignment, mounting, coupling,



lubrication and operating conditions.
- Verify performance after commissioning.

4. Root Cause Analysis
- Conduct RCA and failure analysis for major and recurring failures.
- Prepare technical reports with findings and recommended corrective actions.
- Coordinate with Design, Quality and Production teams for permanent solutions.

Preferred candidate profile

Education: Diploma / B.E. / B.Tech in Mechanical Engineering / Mechatronics or related discipline.

Experience: 612 years in industrial gearbox, geared-motor, power-transmission or mechanical equipment service.

📌 Assistant Manager (Surat)
🏢 Tube Investments of India Limited (TII)
📍 Surat