Job Description - Telecaller
Company Name: GoOnline Trainings
Industry: EdTech / Online IT Training
Location: Hyderabad
Experience: 1-6 Years
About the Role
GoOnline Trainings is looking for an enthusiastic and customer-focused Telecaller to connect with prospective students and
working professionals. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to
generate admissions by effectively explaining our online IT training programs.
Key Roles & Responsibilities
- Make outbound calls to prospective students and follow up on inbound inquiries.
- Explain course details, certifications, placement support, fee structure, and career opportunities.
- Understand candidates' learning requirements and recommend suitable training programs.
- Maintain regular follow-ups with interested candidates to maximize conversions.
- Update lead information accurately in the CRM system.
- Achieve daily, weekly, and monthly call and admission targets.
- Handle student queries professionally and provide excellent customer service.
- Coordinate with the counseling and operations teams for smooth on boarding.
- Participate in promotional campaigns and lead generation activities.
- Maintain records of calls, follow-ups, and conversions.
Required Skills
- Excellent verbal communication skills.
- Good convincing and negotiation abilities.
- Customer-focused approach with strong interpersonal skills.
- Basic knowledge of MS Office and CRM tools.
- Ability to work in a target-driven environment.
- Solid follow-up and time management skills.
- Positive attitude and willingness to learn.
Eligibility Criteria
- Any Graduate.
- 1-6 years of experience in Telecalling, Telesales, Customer Support, or EdTech Sales.
- Experience in education, training, or service-based industries is preferred.
- Fresh graduates with excellent communication skills may also be considered.
Why Join GoOnline Trainings?
- Opportunity to work with a fast-growing EdTech orga