At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build energetic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

*About the GSS - India:*
- Our GSS India team delivers a wide range of shared services and operational support functions to business units and stakeholders across the organization. We manage critical processes, ensure adherence to policies and processes, support process improvements and standardization initiatives, and provide timely resolution of customer queries. The team collaborates closely with internal and external stakeholders to enhance service quality, drive efficiency,



and support business objectives through continuous improvement and digital transformation initiatives. Joining us offers broad exposure to global operations, cross-functional collaboration, process excellence, and opportunities to develop expertise in shared services, stakeholder management, and business process optimization.
*How Will You Add Value?*

*What are the Core Responsibilities:*
- Serve as the primary point of contact for investors across multiple communication channels (phone, email, chat, and branch interactions).
- Assist customers with mutual fund account opening, KYC updates, and transaction-related processes.
- Address investor queries related to investments, redemptions, SIPs, STPs, SWPs, fund performance, and account statements.
- Provide guidance on operational procedures, documentation requirements, and regulatory compliance.
- Resolve customer complaints and service r

📌 Customer Service Representative (Agra)
🏢 F3443 FTAM (India) , Agra Branch
📍 Agra