Key Responsibilities

1. Customer Enquiry Handling

- Handle incoming calls, WhatsApp enquiries and online travel leads.
- Understand customer requirements such as destination, travel dates, number of passengers, budget and preferences.
- Provide basic information about tour packages, itineraries, inclusions, exclusions and travel requirements.
- Respond to customer enquiries professionally and promptly.

2. Lead Follow-Up & Sales Support

- Follow up with prospective customers through calls and WhatsApp.
- Maintain proper records of all enquiries and follow-up activities.
- Coordinate with the Sales Executive/Travel Consultant for quotations and package details.
- Follow up with customers until the enquiry is converted, postponed or closed.
- Ensure no genuine lead is left unattended.

3. Travel Coordination

- Coordinate between customers, sales team, operations team, suppliers and management.
- Share booking confirmations, itineraries, payment details and other required information with customers.
- Assist the operations team in collecting required documents from clients.
- Support customers before departure and coordinate basic travel-related requirements.

4. Customer Relationship Management

- Maintain qualified and friendly communication with customers.
- Build strong relationships with existing and prospective clients.
- Handle routine customer questions and escalate complaints/issues to the concerned team.
- Ensure customers receive timely responses.

5. Data & Reporting

- Maintain accurate customer and lead databases.
- Update CRM/Excel/Google Sheets regularly.
- Prepare daily/weekly reports on enquiries, follow-ups, conversions and pending leads.
- Maintain proper records of customer communication and booking status.

6. Group Departure Support





- Assist in coordinating customers travelling on BUILDMYTRIP group departures.
- Communicate important departure information to passengers.
- Assist the operations team with passenger lists, document collection and coordination.
- Willingness to travel with group departures when required, particularly when the employee has successfully handled/coordinated the booking.

Candidate Requirements

- Minimum 1-3 years of experience in the Travel & Tourism industry preferred.
- Good communication skills in English and Telugu.
- Kannada language knowledge will be an added advantage/preferred.
- Good telephone etiquette and customer-handling skills.
- Basic knowledge of domestic and international travel destinations.
- Basic knowledge of tour packages, hotels, flights and travel documentation.
- Good knowledge of MS Excel, WhatsApp Business, email and Google Workspace.
- Ability to maintain customer data accurately.
- Good follow-up and negotiation skills.
- Positive attitude and willingness to learn.
- Ability to work in a target-oriented environment.
- Should be willing to work on weekends/holidays when required during peak travel periods.

Key Skills Communication | Customer Handling | Lead Management | Follow-Up | Sales Support | Travel Coordination | MS Excel | WhatsApp Business | CRM | Problem Solving | Team Coordination

Performance Expectations The selected candidate will be expected to:

- Respond to leads quickly and professionally.
- Maintain 100% follow-up discipline on assigned enquiries.
- Keep customer/lead data updated.
- Coordinate effectively with Sales and Operations teams.
- Contribute towards lead conversion and customer satisfaction.
- Take ownership of assigned customers until proper handover/closure.

Additional incentives may be provided based on performance and conversions. Interested candidates can share their profiles at [email protected]

📌 Travel Desk Coordinator (Hyderabad)
🏢 Talent Corner HR Services
📍 Hyderabad