Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 Incumbent should have good knowledge of domestic as well as international itineraries, routing. Open to work on roster off, weekends.

 Handle Corporate clients with their end to end travel requirements : Reservation/ Ticketing/ Fares / Routing/ Hotels and Visa requests.

 Co-ordinate with multiple departments to ensure quick resolution for the customer Build excellent business relationship with customer groups, peers and vendors.

 Good PC skills, MS Office applications and email management.

 Knowledge of corporate travel economics and travel technology/tools will be an added advantage.

 Knowledge of travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment.

 Maintain ongoing, cooperative, working relationships with coworkers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company.

 Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients.

 Visa knowledge is significant

Experience & Skills:

 Graduate

 Diploma / Degree in travel & tourism would be added advantage/IATA Course

 1-4 years relevant experience in travel domain

 Should be able to listen and respond appropriately to others with empathy and viable solutions.

 Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork.

 Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: Ability to present information to varied individuals or groups at all levels





 Excellent Customer service and communication skills (Both Written and Verbal).

Location

Mumbai, IndiaThe #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

📌 Travel Counselor/Senior Travel Counselor (Mumbai)
🏢 American Express Global Business Travel
📍 Mumbai