Position: Technical writer

Experience: 3 to 6 years

Work Location: Chennai / Bangalore

Requirements:

- Excellent English language communication and written skills.
- Bachelor's degree in engineering with 3 to 6 years of technical writing experience.
- Rich knowledge in Document Development Life Cycle (DDLC), structured authoring, content reuse, and single-sourcing.
- Experience in the following content authoring, publishing, and governance tools: DITA-XML, OxygenXML Editor, Adobe FrameMaker, MS Office, CCMS (Ixiasoft), Fluid Topics (Content Delivery Platform), SnagIt, Acrobat Pro, and ServiceNow helpdesk.
- Ability to collaborate with stakeholders across different geographies, able to conduct online meetings in different time zones and collaborate comfortably with members of team from diverse cultures.
- Ability to track tasks, actions and provide regular updates.
- Ability to create and maintain tasks and documentation trackers.

Key Responsibilities:

- Develop and update technical documentation for end users and service engineers - User's Manual, Upgrade Procedure, Service Procedures, Site Prep, and Safety Manuals.




- Conduct SME interviews with various users and technical/engineering/product staff to gather data for overly complex documentation for hardware applications.
- AI in addition to DITA and OxygenXML
- Interface with functional organizations to develop content for the procedures.
- Create, develop, and edit operational, instructional, or maintenance procedures for the software applications.
- Follow documentation best practices, formats, and templates, and publish output that conforms to the company documentation and quality assurance standards.
- Support testing and validation of current procedures and methods.
- Involve stakeholders from various departments and assess the need to update documentation.
- Monitor content quality errors, editorial suggestions, technical changes requested and implement the changes independently.

Note: Kindly share the below details for Nagamathini .R

We are conducting a virtual drive on Aug 22, Kindly share available slots

Candidate Name

Mobile No.

Email ID

Current Company

Exp.

Notice Period

Current Location

Preferred Location

CCTC

ECTC

📌 Technical Writer (Chennai)
🏢 HCLTech
📍 Chennai