Senior TechnoFunctional Consultant responsible for support, maintenance, and enhancement of Oracle Fusion EPM Account Reconciliation Cloud Service (ARCS). The role involves production support, issue resolution, user assistance, and minor enhancements while ensuring system stability and compliance.
2. Key Responsibilities
A. Production Support
- Provide L2/L3 support for Oracle ARCS application issues
- Analyze and resolve incidents, service requests, and defects within SLA timelines
- Perform root cause analysis (RCA) and implement permanent fixes
- Monitor daily jobs, reconciliations, and data loads
B. Functional Responsibilities
- Manage reconciliation lifecycle (preparers, reviewers, approvals)
- Maintain reconciliation templates, formats, and compliance rules
- Handle transaction matching rules and tuning
- Support month-end and period-close activities
C. Technical Responsibilities
- Configure and support:
- Auto reconciliation rules
- Matching rules and data sources
- Profiles, formats, and attributes
- Handle:
- Data integration (via Data Management / FDMEE / EPM Data Integration)
- File-based loads and validations
- Debug issues using logs and system diagnostics
D. Enhancements & Change Management
- Implement minor enhancements and CRs
- Support deployments between environments (DEV/UAT/PROD)
- Assist with application configuration changes as per business requirements
E. Stakeholder Management
- Interact with Finance users and business stakeholders
- Provide functional guidance and training
- Participate in client calls and status reporting
F. Compliance & Governance
- Ensure reconciliations meet audit and compliance requirements
- Maintain documentation (SOPs, KT docs, runbooks)
- Support audit cycles and provide required system data