Roles and Responsibilities
- Respond to customer enquiries through phone, email, WhatsApp, website and social media.
- Assist customers with product information, prices, orders, payments and delivery queries.
- Process and monitor online orders from order confirmation through dispatch and delivery.
- Coordinate with packing, dispatch and courier partners for timely fulfilment.
- Share order confirmations, tracking details and delivery updates with customers, follow up on delayed, lost or undelivered shipments.
- Handle customer complaints, returns, exchanges and replacement requests.
- Resolve customer issues professionally and escalate when required.
- Maintain records of customer enquiries, pending orders and complaints.
- Monitor customer communication on e-commerce platforms and marketplaces.
- Follow up with customers and collect feedback or reviews where appropriate.




- Coordinate with operations, marketing and fulfilment teams.
- Maintain daily reports using Excel / Google Sheets.

Desired Candidate Profile
- Graduate in any discipline preferred.
- 2-5 years of experience in Customer Service, E-commerce, Retail, D2C or Online Sales Support.
- Excellent written and spoken English.
- Good communication skills in Hindi.
- Strong customer handling and problem-solving skills.
- Good knowledge of MS Excel / Google Sheets.
- Comfortable using email, WhatsApp and online order-management systems.
- Valuable attention to detail and ability to follow up independently.
- Ability to handle multiple orders and customer enquiries simultaneously.

📌 Customer Care Executive (Mumbai)
🏢 Blind Origin
📍 Mumbai