Senior-level consultant responsible for supporting, troubleshooting, and enhancing Oracle Fusion Financials applications. The role acts as a bridge between business users and technical teams, ensuring issue resolution, system stability, and continuous improvements across Finance modules.
Key Responsibilities
1. Application Support & Issue Resolution
- Provide L2/L3 production support for Oracle Fusion Finance modules (GL, AP, AR, FA, CM).
- Analyze, reproduce, and resolve functional and technical issues raised by users.
- Handle incident, problem, and change requests (ITIL aligned).
- Perform root cause analysis (RCA) and ensure permanent fixes.
2. Functional & Techno-Functional Activities
- Act as a bridge between finance business users and technical teams.
- Translate business requirements into functional and technical specifications.
- Configure and maintain finance setups:
- Chart of Accounts
- Ledgers & Sub-ledgers
- Approval workflows & security
3. Finance Module Expertise
- Provide solid functional expertise in:
- General Ledger (GL)
4. Technical Support & Integrations
- Work on:
- Oracle Integration Cloud (OIC)
- REST/SOAP APIs
- FBDI/ADFDI data loads
- Support and troubleshoot:
- BI Publisher reports
- OTBI analytics
- SQL-based data issues
5. Testing & Release Management
- Support SIT, UAT, and regression testing cycles.
- Validate quarterly Oracle patches/updates and assesses impact.
- Deploy fixes and enhancements with minimal business disruption.
6. User Support & Training
- Provide end-user support, training, and knowledge transfer.
- Develop user guides and troubleshooting documentation.
- Act as primary contact for escalations.
7. Continuous Improvement
- Identify process gaps and recommend automation or