Karya s mission is to leverage the AI revolution to create dignified earning and learning opportunities for low-income communities across the world. In India, our smartphone-based digital work platform has enabled over 120,000 people to build language datasets and evaluate AI models while earning fair wages. With pilots in Kenya and Ethiopia and partnerships with leading AI labs, we are advancing language technologies for underrepresented communities. By combining dignified digital work with frontier AI innovation, Karya hopes to build a current AI economy that is equitable, inclusive, and community driven.

About the Role

Karyas PaaS vertical is the organizations global expansion arm, taking Karyas ethical data collection infrastructure to partners across Africa, Southeast Asia, and Latin America, deployed locally. This is one of Karyas largest bets: were moving from a set of internally-run deployments toward a self-serve platform that partners can configure and operate themselves.

Were looking for someone to be the first line of defence on that front:



triaging and resolving partner-facing technical issues, coordinating with engineering when something needs a real fix, and critically - spotting the patterns behind repeat issues and scoping them as automation opportunities the platform team can build against. This role is explicitly built to evolve. As the platform gets more self-serve, the volume of manual triage should shrink and the expectation is that you grow with it, moving from first-line support toward solutions architecture: designing how partners configure and deploy the platform themselves, rather than fixing things alone.

Key Responsibilities
- First-line technical support. Own initial triage for partner-facing technical issues - diagnose whats broken, resolve what you can directly, and route what you cant to engineering with enough context that it doesnt bounce back.
- Scope automation opportunities. Spot the pattern behind repeat issues and turn it into

📌 Technical Support (Bengaluru)
🏢 BIG City Green Residency
📍 Bengaluru