Job Summary

Position Title and Grade: Coordinator, Sponsorship Retention (Grade-5)

Position, Type/Duration: Fixed-Term (Two years with possibility of extension subject to organizational needs, satisfactory performance, and funds availability)

Position Location: Bengaluru

Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM , 40 hours per week

Telework Eligible: Yes

Reports To: Officer, Business and Donor Servicing
Role Overview

The Sponsorship Retention Coordinator is responsible for managing donor communication and engagement through telecalling, WhatsApp, and email and donor management tools. The role focuses on creating positive donor experiences through welcome calls, follow-ups, renewals, and upgrade initiatives while achieving donor retention targets and reducing donor attrition. The coordinator ensures accurate maintenance of donor and child records, tracks donor interactions, supports retention strategies, and contributes to improved donor engagement and operational efficiency through structured processes and technology-enabled workflows.





Remain alert and responsive to any safeguarding risks; acquire and maintain the relevant knowledge and skills necessary to promote robust safeguarding practices; understand and adhere to ChildFund India s Safeguarding Policy and Procedures; and conduct yourself at all times in a manner consistent with ChildFund India s safeguarding principles and standards.
Primary Responsibilities
- Manage end-to-end donor communication through telecalling, WhatsApp, email, and other engagement channels.
- Conduct welcome calls, follow-ups, renewal calls, and upgrade conversations to strengthen donor relationships and improve retention.
- Drive donor retention initiatives, achieve retention targets, and reduce donor attrition through proactive engagement strategies.
- Track and manage child sponsorship donors separately, ensuring timely communication, engagement, and retention activities.
- Coordinate with program teams to collect,

📌 Coordinator, Sponsorship (Bengaluru)
🏢 ChildFund
📍 Bengaluru