Business Operations & Chief of Staff

Department: Business Operations / Strategy
Role: Business Operations & Chief of Staff
Experience: 58 Years
Industry: IT Services / Technology Consulting / SaaS / Digital Transformation
Employment Type: Full Time, Permanent

Job Summary

We are looking for a Business Operations & Chief of Staff to work closely with the CEO and Leadership Team. The role will drive business performance, strategic initiatives, governance, cross-functional execution, and the Company's Operating System (COS).

This is a strategic execution role, not a traditional reporting or PMO position. The candidate should be comfortable challenging performance, identifying gaps, driving accountability, and converting leadership decisions into measurable outcomes.

Key Responsibilities
- Own and continuously improve the Company Operating System (COS).
- Drive weekly, monthly and quarterly business reviews.
- Monitor Revenue, Pipeline, Gross Margin, EBITDA, Cash and Delivery performance.
- Build and maintain executive dashboards and KPI reports.




- Drive strategic initiatives across Sales, Technology, Finance, HR, Marketing and Operations.
- Strengthen revenue and pipeline governance.
- Track strategic accounts, opportunities and forecast accuracy.
- Identify execution bottlenecks and drive cross-functional resolution.
- Maintain decision logs, action trackers, owners and deadlines.
- Support the CEO with business reviews, strategic planning and executive reporting.
- Drive process improvement, governance, SOPs and automation initiatives.

Required Skills & Qualifications
- 5–8 years of experience in Business Operations, Strategy, PMO, Business Excellence, Consulting or Chief of Staff roles.
- Experience in IT Services, Technology Consulting, SaaS or Digital Transformation.
- Robust experience managing cross-functional strategic initiatives.
- Experience in executive reporting, dashboards and KPI management.
- Strong analytical and problem-solving skills.
- Advanced

📌 Business Operations (Bengaluru)
🏢 Instellars Global
📍 Bengaluru