19 Aug
|
Alter Domus
|
Hyderabad
19 Aug
Alter Domus
Hyderabad
Team Lead (Access Management Ops)
Location: Hyderabad, India
Work Model: Hybrid
Job Details
- Date posted:
- Category: Technology
- Job Level: Senior Officer
Job Summary
The Team Lead IAM Operations is a senior operational leader responsible for the day-to-day delivery, quality and continuity of alterDomus Identity and Access Management services. This role deputizes for the User Access Manager and ensures that BAU operations across SailPoint, Okta/Auth0 and CyberArk run smoothly, consistently and within SLA across all shifts.
Working across a cross-skilled team of Shift Leads and Access Management Analysts, the Team Lead will own process governance, quality assurance and cross-skilling for the three IAM pillars: Identity Governance (SailPoint IdentityNow), Customer Identity (Okta / Auth0), and Privileged Access (CyberArk PAM, EPM WPM). The role operates within alterDomus broader Cyber Resiliency Programme and reports directly to the User Access Manager.
Your responsibilities
- Deputize for the User Access Manager and own day-to-day BAU operations across Shift A, B and C.
- Own the teams SOPs, runbooks and knowledge base across SailPoint, Okta/Auth0 and CyberArk.
- Run quality assurance: audit tickets, review SLA breaches and lead root-cause analysis.
- Own the cross-skilling training calendar and track platform certification progress for each Shift Lead and Analyst.
- Consolidate shift handover reports into a daily/weekly operations dashboard for the User Access Manager.
- Coordinate quarterly access certification and recertification campaigns across production, UAT and sandbox environments.
- Support Separation of Duties (SoD) policy enforcement and audit evidence generation.
- Escalate and coordinate resolution of complex connector, RBAC or lifecycle workflow issues with the platform engineering team.
- Coordinate resolution of escalated SSO federation (SAML/OIDC), MFA and B2B/B2C authentication issues.
- Support application teams during onboarding of recent inte
📌 Team Lead (Hyderabad)
🏢 Alter Domus
📍 Hyderabad