Role Summary:
The Business Data Steward is the bridge between the technical build and the business, resolving ambiguous or conflicting customer records, validating data against real-world business knowledge, and triaging UAT defects.

Key Responsibilities:

Rapid Discovery Profiling (Phase 0):
- Conduct intensive data profiling on legacy CRM systems (Salesforce instances) to rapidly build functional familiarity with historical customer data, regional formatting variations, and business-unit-specific practices.
- Validate the account hierarchy model against real OEM/supplier/dealer relationships.
- Proactively map out key operational business contacts across Sales, Finance, and Customer Support to form working coalitions and accelerate conflict resolution.

Upstream CRM Quality Process Controls:
- Work directly with CRM users and administrators to correct erroneous source data identified during early migration profiling cycles.
- Collaborate closely with the governance team, Lead Data Architect,



and legacy CRM product teams to design and implement necessary validation controls in the source CRMs (e.g., locking critical fields, defining validation rules, and establishing process flows for data updates) to guarantee source data is as clean as possible prior to ETL extraction.

Record Resolution Validation:
- Own business sign-off on the golden record definition and on test/migration datasets.
- Resolve highly complex, ambiguous, or overlapping customer accounts flagged by custom matching and deduplication runs.
- Validate the newly proposed customer account hierarchy structures using active business scenarios (including partial ownership, joint ventures, and multi-brand dealership structures).
- Demonstrated use of AI tools and agents to streamline activities.

Change Advocacy Enablement:
- Act as the primary change agent and operational bridge between the project team and corporate business units.
- Co-design training materials, deliver structured enablement sessions,

📌 Business Data Steward (Bengaluru)
🏢 JRD Systems
📍 Bengaluru