About the job
- This is not an Android / iOS development role but, a mobile SDK support role
- Candidates should be open to APAC / EMEA / NA Shifts.
- Should be available for On-Call Support on weekends.

Are you passionate about mobile technology Do you enjoy solving customer issues
Role overview

Branch Global Technical Support Team comprises a bunch of talented and motivated professionals with a solid focus on customer success. Our Team is at the core of Branch s business, supporting both our customers and partners in providing a world-class support experience. The team will be working very closely with the Engineering team to fix bugs, provide valuable product feedback, and most importantly to provide a fullfilling customer experience.

We are seeking a motivated and skilled Associate Support Engineer to join our Global Support Team. You will be the first point of contact for our customers and partners across the globe.
Key Responsibilities
- Debugging and troubleshooting technical issues across mobile apps and our Branch platform




- Providing technical assistance to developers and marketers who use the Branch SDK and attribution solutions.
- Resolving issues related to SDK Integration (iOS, Android & Web platforms)
- Ensuring smooth integration and functionality for our clients.
- Working closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges.
- Escalating bugs to our Internal Engineering Team and providing feedback to our Product teams.
- Managing bug queue to ensure issues are followed up on and resolved
- Writing and Querying databases using SQL.
- Documenting our robust Knowledge Base repository to keep content up-to-date.
- Contributing to enhancements across support processes and tools.
- Driving miscellaneous engineering projects to push our business forward.
You'll Be a Good Fit If You Have
- B.E/B.Tech or an equivalent degree in Engineering
- 1-2+ years of exp

📌 Associate Support Engineer (Bengaluru)
🏢 Branch Metrics
📍 Bengaluru