JOB DESCRIPTION
Position/Designation : Clubhouse Manager
Department : Lodha Hospitality
Cell : Lodha Hospitality
Location : Mumbai Thane
Reports To : City Head
Job Purpose:
The Clubhouses Manager will oversee the operations at the clubhouses and sales centre in Palava City / High end residential project @ NCP, Wadala.
He/ she will be responsible for managing all the daily clubhouse services throughout dining and kitchen areas, banquets, sports facilities, gym, spa, swimming pool, golf course, theatre, library, etc. and assuring that all are operating at world class standards and thus contribute to our goal of providing a true luxury experience. The position ensures operations exceeds the Lodha Group s customer expectations, ensuring employee satisfaction and maximizes financial performance.
Job Duties and Responsibilities:
- Manage the overall operations and staffing needs for the main and cluster clubhouses in various sectors as well as the sales centre and sports facilities.
- Ensure that SOPs are in place for each area and are being followed by the team
- Manage all outsourced vendors and their staff at site
- Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences.
- Help plan and approve marketing promotion activities for the Clubhouse.
- Attend city management meetings and ensure integration and coordination of all social events.
- Assist in planning and implementing procedures for special club events and banquet functions.
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
- Address member and guest complaints and ensure that appropriate corrective actions are taken.
- Develop current and innovative ways in which to stimulate member activities and participation in Club events.
- Ensures that monthly/annual targe
📌 Club Manager Lodha Panache (Pune)
🏢 Lodha
📍 Pune