Job Summary

As Manager - IT Operations, you will be responsible for the administration, security, governance, and operational excellence of the organizations enterprise IT ecosystem, including Microsoft 365, Microsoft Entra ID, Intune, Active Directory, Enterprise applications, Network infrastructure, Backup platforms, and Compliance controls. The role requires an L2/L3-level technology skilled capable of managing business-critical systems while ensuring availability, security, regulatory compliance, and operational resilience.

Key Responsibilities

Identity Access Management
- Administer Microsoft 365, Entra ID, Active Directory, Exchange Online, and Intune.
- Manage user and asset lifecycle, access governance, privileged access management (PAM), MFA, Conditional Access, and Zero Trust controls.
- Conduct periodic access reviews, entitlement audits, and privilege validation exercises.

Enterprise Applications
- Administer and support CRM, HRMS, Attendance, Service Desk, and other business applications.
- Manage configurations, workflows, integrations, user permissions,



upgrades, and application security.
- Ensure application availability, performance, and continuous improvement.

Information Security Compliance
- Implement and manage Data Loss Prevention (DLP) controls and support DPDPA compliance requirements.
- Collaborate with Information Security teams on governance, risk mitigation, vulnerability remediation, audit readiness, VAPT closure, and incident response activities.
- Monitor compliance with organizational security standards and policies.

Network, Infrastructure Business Continuity
- Oversee enterprise network operations including firewalls, routers, switches, VPNs, SD-WAN, wireless infrastructure, and internet connectivity.
- Manage backup, recovery, disaster recovery testing, business continuity planning, operational runbooks SOP, and recovery documentation.
- Support infrastructure modernization, cloud adoption, and operational resilience ini

📌 Manager - IT Operations (Mumbai)
🏢 Parag Parikh Financial Advisory Services(PPFAS)
📍 Mumbai