Job Description

Job Summary

The AP Supplier Relations Specialist serves as a primary point of contact for suppliers and internal stakeholders regarding invoice status, payment inquiries, and issue resolution. This role manages a high volume of inquiries through multiple channels (email, phone, ticketing/portal), provides timely and accurate responses, and performs analytics and aging reviews to drive resolution of open items. The specialist partners with AP processing teams, Procurement, and business stakeholders to reduce supplier friction, improve cycle times, and support a positive supplier experience.

Job Duties

Supplier Support Customer Service:
- Act as the frontline contact for supplier inquiries related to invoice receipt, invoice status, payment status, remittance, and issue resolution.
- Manage a high volume of inbound inquiries via email, phone, and case/ticketing systems, ensuring responses meet service level expectations (SLAs).
- Provide clear, qualified communications to suppliers and internal requestors, including status updates, required actions,



and expected resolution timelines.
- Maintain accurate documentation of inquiries, actions taken, and outcomes in the case/ticketing management system.

Issue Resolution Cross-Functional Coordination:
- Research and resolve invoice/payment issues such as holds, missing documentation, mismatched PO/receipts, pricing discrepancies and blocked invoices.
- Partner with internal teams (AP Processing, Vendor Master, Procurement, Receiving, and business approvers) to drive timely resolution of open items.
- Escalate urgent, high-risk, or repeat issues appropriately and track follow-through to completion.
- Support statement reconciliation activities with suppliers as needed.

Analytics, Aging Reporting:
- Monitor AP aging to identify delinquent items, bottlenecks, and recurring root causes.
- Maintain trackers and dashboards (e.g., aging buckets, exception categories, SLA performance, top suppliers by volum

📌 CBS Finance (Ahmedabad)
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