Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

In office Support Technician

Essential Functions
- Provide initial technical support at the Service Desk for inquiries received via Phone or electronic communications.
- Logs technical support incidents and requests into the ticket management system (ServiceNow).
- Monitors support center incidents assigned to the team to ensure department service levels are met for responding to and resolving incidents.



Provide updates to incidents indicating acted upon resolution and communication to the user.
- Communicates proactively with end-users to ensure issues are clarified, effectively addressed, and resolved with appropriate urgency. Ensures end user satisfaction; maintains accountability throughout resolution, including when issue is delegated or handed off.
- Effectively assess the nature of problems, working with various levels of customers within the company.
- Resolve first line issues and transfer complex issues to appropriate second or third-level support.
- Monitor and document production ticket status and any error messages and notify appropriate technical resources in a timely manner.
- Document Service Desk calls, technical resolutions, and IT processes/procedures in the designated ITSM Tool.
- Utilize appropriate steps within the Incident/Problem Management process.
- Complete required documentation for IT processes/procedures

📌 On-Site Support Technician (Hyderabad)
🏢 Capria
📍 Hyderabad