About Exotel

Exotel is an AI-led CX Platform built for enterprises across emerging markets. Incorporated in 2011, the platform handles 125M+ customer conversations daily for 7,000+ companies in 60+ countries, across India, Southeast Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Uber, Zomato, Ola, Swiggy, Flipkart, GoJek, Urban Company, ICICI Bank, HDFC Securities, Zerodha, Myntra, etc.) manage their customer communication with Exotel’s suite of communication APIs, Omnichannel contact centre (via Ameyo, merger), and Conversational AI platform (Via Cogno, acquisition) over the cloud. Exotel is a $100 million Series D-funded company with $60 million in ARR.

About the role

We're hiring an AI-first PMM to own positioning, messaging, pricing input, and competitive strategy across all three portfolios. This is a
Senior Individual Contributor role.

You'll set the narrative sales carries into deals, the story analysts hear, the words on the website, and the pricing logic behind every quote. The product team ships every quarter.



Your job is to make sure each launch lands.

You'll be marketing AI to enterprise buyers who want the speed and are nervous about the failure modes. CXO’s who ask about hallucinations, data residency, audit trails, and human-in-the-loop controls before they ask about pricing. Translating that ambivalence into positioning that wins will be most of the work.

You'll also work AI-first. We expect you've already built workflows around AI tooling for research, competitive synthesis, drafting, and market sizing.

What you'll own

Go-to-market and launches
- End-to-end ownership for product and feature launches: brief, positioning, sales readiness, content, demand-gen partnership, measurement.
- Track post-launch performance against metrics to inform future launches

Positioning and messaging
- Build and maintain the messaging architecture for CCaaS, CPaaS, and AI. Explicit value props, differentia

📌 Product Marketing Manager-Gen AI (Bengaluru)
🏢 Exotel
📍 Bengaluru