- Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
- Collaborating with fulfilment teams to ensure best in class conversion ratios.
- Ensure availability of trained manpower to maintain production at 100% capacity.
- Meet cost to income ratios as determined by Score card.
- Adherence to Standards of Performance.
- Meeting Customer Satisfaction index as measured through NPS surveys.
Job Requirements
- Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
- People management skill essential.
- Experience in working in a tele-sales or relationship management in BFSI preferred.
- Certified in AMFI/IRDA.
- Valuable listening skills and strong communication abilities.
- Team Player.