Key missions of the position:

Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product services in strong co-ordination with team customer.

Main responsibilities:

- Manage execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standards.
- Resolve customer issues with solid collaboration and ensure customer satisfaction.
- Spares inventory management.
- Ensure feedback of field experience at all stages to improve reliability of the products
- Periodic reporting of the open points of Customer and follow up till the action is closed
- Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
- Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits.



If any in his location
- Train and guide site technicians on AMC procedures, documentation, and technical updates.
- Maintain safety, regulatory and contract related documentation at site for audits renewals.
- Ensure adherence to Wabtec safety standards, promote a safety-first culture across the teams
- Own Payment collection in coordination with commercial team

Education/Training

- Bachelors degree in Mechanical/Electrical/Electronics

Professional Experience

- 4 to 5 years of experience in a similar role preferably in railway field with team handling.

Competence

- Strong coordination, documentation, and communication skills
- Strong analytical skills, Flexible attitude to work in changing environment
- Ready to travel if required
- IT literate and fully conversant with all Microsoft Office applications
- Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable

📌 Site in-charge - Field Services (Hosur)
🏢 Wabtec
📍 Hosur