TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for Role: Service Desk Trainer Experience Range: 4 to 8 Years Walk-in Location: Bengaluru Interview Date: 22nd August 26 (09:00 AM to 12:00 PM) Interview Venue: Tata Consultancy Services Ltd, Think Campus 42, 45-P, Hosur Rd, Phase 2, Bengaluru – 560100 Note-While coming for Walkin:

- · Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies) · Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have: 1.

Technical and system expertise: Networking, Active Directory, DNS

- Proven customer support experience via phone, remote tools, and ticketing systems
- Excellent analytical, communication, written, verbal, and presentation skills
- Robust problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
- Time management, teamwork, and collaboration across cross-functional teams
- Ability to identify/diagnose issues, categorize/record queries,



and advise users on appropriate actions
- Ownership to monitor issues start-to-resolution and escalate per matrix
- Grooming team members to influence upskilling and productivity
- Well organized, able to multi-task with minimum supervision and quick learning skills
- Strong interpersonal and negotiation skills to collaborate with infra/network/app teams Good to Have: 1. Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues Essential: 1. Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).
- Ability to Lead
- Ability to upskill and track learning progress of team
- Ability to attend / present weekly, monthly reports to clients
- Coach, mentor, schedule/workforce management; performance reviews and skill uplift.

Minimum Qualification

- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Service Desk Trainer 22nd August 26 Walkin Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru