Company Description

PeopleOne (ExpertusONE) is an enterprise learning platform trusted by global organizations such as Johnson & Johnson, Siemens, Hitachi, and ABB. Renowned for its award-winning LMS, the platform offers a blend of elegant design, intuitive usability, and mobile accessibility to address diverse learning and training needs for employees, customers, and partners. ExpertusONE seamlessly integrates with tools like Salesforce, Slack, and Microsoft Teams, while leveraging AI for personalized learning experiences, interactive modules, and actionable insights.

The platform empowers enterprises to optimize skills development and improve performance management.

Role Description:

This is a full-time role for a Senior Product Support Analyst with 4 to 6 years of experienced candidate. The Product Support Analyst will be responsible for providing support to customers, troubleshooting technical issues, and analyzing data to identify patterns and improve product performance. Additionally, the role will involve collaborating with cross-functional teams and documenting customer feedback to enhance the product.

Responsibilities:

- Providing ticket based functional product support Call Support/ Email Support/ Chat Support to our customers.




- Analysing and troubleshooting of product issues/bugs and direct the issues with the appropriate internal team with in the TAT.
- Collaborating with the Functional, Technical support and IT support teams in working towards resolution of customer support requests
- Preparation of various analytical/statistical reports detailing the trends for Product support
- Striving for continuous improvement to efficiently achieve set goals and KPAs

Qualifications:

- Required 4 to 6 years of Product Support, Software Support, Customer Support, and Technical Support experience or any experience relevant to these skills.
- Strong Analytical Skills for troubleshooting and data analysis
- Knowledge in Jira/Zendesk/Freshdesk/ ZOHO CRM will be an added advantage.
- Excellent problem-solving abilities
- Robust oral & written communication skills
- Experience in the software or technology industry is a plus
- Minimum of a bachelor degree or in other relevant degrees are mandatory.
- Willing to work from office. (Chennai)

To know more about us visit https://www.expertusone.com/

- Interested candidates can apply through this job post, or share your profiles to [email protected]

📌 Senior Product Support Analyst (Chennai)
🏢 ExpertusONE
📍 Chennai