- Manage all the client interactions and maximize the business through quality service being provided to the client.
- Ensuring high level of customer satisfaction.
- Ensuring quality service is provided to clients by following the organization standards Purpose of 4. Issuing tickets as per the client requirements.
- Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance.
- Ensure client SLA’s are met.
- Drive PLB carrier sales.
- Ensure all supports are uploaded in ibook
- Ensure Nil billing pendency.
- Extend support for submission by providing all correspondence mail.
- Handing personal booking of clients 9. Coordinating with customers for day to day bookings 12. Achieving Revenue and transaction targets as defined by the business
- Coordinating & negotiating with hotels and suppliers
- Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation