Job Title: Senior Manager, Merchant Engagement and Marketing

About utu utu is pioneering the next generation of tax-free shopping by transforming VAT refunds into value-creating experiences for retailers, airports, and travelers. Through our technology and global partnerships, we empower merchants and their teams to maximize engagement and sales opportunities.

About the Role

We're looking for a senior leader to own merchant engagement and drive utu's brand and marketing function - turning signed merchant partnerships into active, high-performing accounts while leading utu's brand and consumer marketing through a small team.

Salary: ~INR 54,00,000

Location: Full-time, fully remote (Must be based in Mumbai, India)

Core Responsibilities

Merchant Engagement Program (MEP)

- Onboarding & Account Management: Own end-to-end merchant onboarding (processes, timelines, systems access) and serve as the primary strategic relationship owner and custodian for merchant accounts.
- Promotion & Voucher Design: Design campaign mechanics (redemption thresholds, tiered bonus vouchers, seasonal offers) within commercial terms to grow in-store sales while protecting margins.
- Data & Economics: Model expected economics (uplift, cost, ROI) before launch; establish clear guardrails and approval thresholds to ensure scalability and margin safety.
- Performance Optimization: Continuously test, measure, and refine promotion performance using data to build a playbook by merchant type and category.
- Account Health & Training: Track merchant performance metrics (redemption rates, sales uplift,



satisfaction); direct the MEP team in building merchant-facing training resources for utu Academy.

Marketing, Brand & Product Collaboration

- Brand Strategy: Set global strategy for brand visibility, consumer-facing campaigns (social, content), and partner/product launches, ensuring consistency across all touchpoints.
- Product Feedback: Loop merchant feedback (friction in flows, dashboards, tooling) back to the Product team to help prioritize features.
- Team Leadership: Manage and develop the marketing and analysis team; collaborate cross-functionally with Commercial, Product, Operations, and Leadership.

Preferred Experience & Skills

- 10+ years of experience blending brand/marketing with commercial account management or partnerships (not a pure marketing background).
- Global/Multi-Market Experience: Proven track record managing senior stakeholders across international markets (e.g., Singapore, Dubai, London) rather than a purely domestic India focus.
- Commercial Design: Experience modeling, designing, and optimizing promotions/incentives with measurable ROI and explicit financial guardrails.
- Relationship Management: Proven ability to drive account adoption and health post-deal close.
- People & Tech Savvy: Experienced people manager; comfortable translating partner feedback into product roadmap input.
- Industry Background: Prior experience in fintech, payments, retail, travel, loyalty, or marketplaces preferred.

Interview Process

1. Round 1: VP, Ventures
2. Round 2: Skill-based Assignment
3. Round 3: Chief Commercial Officer
4. Round 4: CEO

How to Apply

Submit your application directly on LinkedIn. Please limit your CV to 2 pages.

Interviews are conducted on a rolling basis.

📌 Senior Manager, Merchant Engagement and Marketing (India)
🏢 utu
📍 India