This position is required to:
provide excellent customer experience and solution support to Blue Yonder customers with ownership
passionately collaborates and engages within and beyond his/her team with empathy
builds and demonstrates basic competency in Azure & relevant tools and technologies, product and domain, solution architecture etc.
consitently demonstrates customer centricity and relentless attitude to innovate through team work
add value by developing knowledge article as well as working on operational improvements
a) Seamless Application Support to Blue Yonder Customers
Delivers excellent customer experience by resolving customer issues mostly of moderate complexity.
-Displays end-to-end ownership.
Resolves internal alert cases generated by Blue Yonder internal tools
Actively engages in application health monitoring using M&D; tools
Attends case quality training and ensures adherence to SLA/SLO and quality practices
Obtains customer satisfaction by displaying ownership, engagement and pro-activeness
Proacively seeks guidance,



strives and commits to improve service quality.
Expected to work in shifts and provide OOH support to facilitate 24x7 customer support

b) Communication and Collaboration
Communicates (verbal and written) effectively with the customers
Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners
Displays professionalism and empathy during internal and external conversations. Appreciates cultural differences.
c) Competency development and demonstration
Technical:
Demonstrates basic technical expertise as required to support concerned solution, for e.g.,
DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
Code debugging in relevant programming languages
Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
Troubleshooting Mobile application issues
Demonstrates basic expe

📌 Support Engineer 1 Coimbatore
🏢 Blue Yonder
📍 Coimbatore