About the Role

Eccentric Engine's One3D is an AI-driven 3D configurator/visualization product used by automotive OEMs and dealer groups. This role owns client relationships across India & APAC - onboarding new accounts, growing existing ones, and building the product fluency to spot where 3D visualization can add value in a client's business.

Reports to: India & APAC Business Head

What You'll Do

- Manage a portfolio of Automotive client accounts across India & APAC - from onboarding through renewal.
- Build working knowledge of the various products - its features, integration points, and common use cases - well enough to have credible conversations with clients.
- Identify upsell and cross-sell opportunities within existing accounts, and flag new business opportunities in the automotive sector.
- Prepare and deliver regular account/business reviews, tracking usage, adoption, and client satisfaction (CSAT/NPS).
- Act as the client's voice internally - logging and communicating feedback, feature requests, and issues to product and delivery teams.
- Coordinate with the CGI/delivery team for smooth onboarding of new accounts or recent use cases.
- Maintain accurate CRM records (HubSpot) for account activity, pipeline, and renewals.




- Spot early signs of account risk or dissatisfaction and escalate to the India & APAC Business Head with context.
- Support pricing and contract renewal conversations, coordinating with legal/finance as needed.

What We're Looking For

- Overall Experience of 7 – 8 years with 3 – 4 relevant experience in account management, client success, or business development - with exposure to both Automotive (OEM, Dealer, DMS/CRM, or auto-tech vendor side) and SaaS/tech products.
- Comfortable becoming product-fluent quickly - this isn't a purely relationship-management role, it requires understanding the product well enough to identify use cases.
- Track record of managing renewals and driving upsell/cross-sell within an existing book of accounts.
- Strong written and verbal communication; comfortable presenting to both technical and non-technical client stakeholders.
- Working knowledge of CRM tools (HubSpot).
- Based in India, willing to travel within India & APAC for client visits.
- Should be proficient with Presentation, Excel and able to generate reports based on CRM and other inputs.

Nice to Have

- Prior hands-on exposure to 3D configurator, CGI or digital showroom/visualization products.
- Existing relationships with dealer groups or OEM marketing/digital teams across APAC markets.

📌 Senior Account Manager (Mumbai)
🏢 Eccentric
📍 Mumbai