Location: Remote - India

Employment Type: Full-time

Keonos is a boutique Salesforce consulting and delivery partner built on a 14-year Salesforce legacy, with a strong presence across the UK, US, and India. We're ISO 27001 certified and GDPR compliant, giving our clients the confidence to trust us with their most critical Salesforce transformations.

We specialize in complex Salesforce transformations, testing, DevOps excellence, automation, and AI-first strategies, partnering with enterprise clients across industries to deliver high-impact, transformational outcomes.

At Keonos, you'll work on meaningful and challenging projects, learn alongside experienced Salesforce experts, and grow in a culture that values collaboration, mentorship, continuous learning, and innovation. We believe in empowering our people to challenge themselves, build lasting careers, and make a real impact.

If you're passionate about Salesforce and excited to be part of a growing team that puts people, quality, and innovation first, we'd love to hear from you.

Learn more: keonos.com

Role Purpose:

We are hiring a Senior Technical Consultant with deep telecommunications domain expertise to own our Communications Cloud and Salesforce Industries engagements. You will be the senior technical developer, translating telco business processes (order-to-activate, product catalog, provisioning, and fulfilment) into robust, standards-aligned Salesforce architecture. This is a hands-on consulting and development role where you will design solutions, prove patterns in code where needed, conduct reviews, and mentor junior consultants.

What You’ll Do:

- Own end-to-end development for Communications Cloud / Salesforce Industries implementations,



from discovery through delivery.
- Design and govern the Enterprise Product Catalog (EPC), CPQ, Communications Order Management (COM), and Contract Lifecycle Management (CLM).
- Develop OmniStudio solutions (OmniScript, FlexCards, DataRaptor, Integration Procedures) as the deterministic orchestration and data layer.
- Work on integration architecture across MuleSoft and API-led connectivity, applying TM Forum Open APIs (for example TMF622 product ordering, TMF641 service ordering) where appropriate, and being explicit about where alignment is at the boundary versus end-to-end.
- Design fulfilment and provisioning flows that interface with OSS/BSS, inventory, and network activation platforms.
- Set technical standards, data model, security model, and DevOps practice; lead design and code reviews.
- Run technical discovery with our technical architect and client architects and engineering leads; convert telco processes into architecture and estimates.
- Support pre-sales and solutioning: effort shaping, architecture proposals, technical assurance.

What We're Looking For:

Must-haves:

- 6-8 years in Salesforce delivery, having good hands-on experience of Salesforce Industries / Communications Cloud (Vlocity) programmes.
- Good OmniStudio expertise in production-scale builds.
- Strong telecommunications domain knowledge:



OSS/BSS, order management, provisioning and activation, product catalog design.
- Working knowledge of TM Forum frameworks (SID, eTOM, Open APIs) and honest judgment about where they apply.
- Core platform depth: Apex, Lightning Web Components, data modelling, governor limits, integration patterns.
- Certifications: Communications Cloud Accredited Professional and OmniStudio Developer or Consultant.

Desirable:

- MuleSoft certification (Integration Developer).
- Experience Cloud and Field Service architecture experience.
- Exposure to Data Cloud and Agentforce, with a view on where agentic AI fits on top of a well-orchestrated Industries platform.
- Multi-org or legacy-to-Lightning reimplementation experience.
- UK full-fibre (FTTP) telecom delivery experience.

Why you’ll love working here:

- Engage directly with clients.
- Grow continuously with opportunities to learn, lead, and shape your career.
- Thrive in a remote-first setup with regular co-working/ company meetups.
- Flexible working hours.
- Stay covered with a comprehensive health plan.
- Receive continuous learning and certification support to fuel your qualified growth.
- Be part of a dynamic, collaborative team that celebrates ideas and innovation.
- Connect through social events and team gatherings, both virtual and in-person.
- 25 days of annual leave (and an extra day every 2 years!)
- And yes, have fun while learning - we truly mean it!

If you love Salesforce development, solving complex problems, and being part of a fast-growing team, this is the place for you.

Hop on board, and let’s build something amazing together.

📌 Salesforce Senior Technical Consultant - Salesforce Industries and Communications Cloud (Telecom Industry) (Gurugram)
🏢 Keonos
📍 Gurugram