Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, follow up on enquiries and leads, maintain accurate customer records, and support the sales team in converting enquiries into business opportunities. The ideal candidate should have excellent communication skills, strong follow-up abilities, and good knowledge of CRM systems and customer management.

Key Responsibilities

Manage and maintain accurate customer and lead information in the CRM system.

Handle incoming customer enquiries through phone calls, WhatsApp, email, and other communication channels.

Follow up with new and existing customers regarding enquiries, quotations, orders, and pending requirements.

Monitor and update the status of all leads and enquiries regularly.

Coordinate with the sales team to ensure timely follow-up on leads.

Schedule customer appointments, meetings, product demonstrations, and follow-ups.

Maintain proper records of customer interactions and communication.

Identify potential sales opportunities from existing customers and leads.

Support the sales team in converting enquiries into confirmed orders.





Collect customer feedback and communicate customer requirements to the relevant departments.

Handle customer concerns and coordinate with the concerned team for timely resolution.

Prepare regular CRM reports, follow-up reports, and enquiry status updates for management.

Monitor pending leads and ensure that no enquiry is missed or left without follow-up.

Coordinate with sales, accounts, logistics, and other departments when required.

Maintain confidentiality and accuracy of customer information.

Requirements

Bachelor's degree or equivalent qualification preferred.

Freshers and experienced candidates are encouraged to apply.

Good knowledge of MS Office, Excel, and email communication

Excellent verbal and written communication skills.

Good English and Hindi communication skills.

Strong follow-up and organizational skills.

Ability to handle multiple enquiries and tasks efficiently.

Customer-focused approach with a qualified attitude.

Good problem-solving and interpersonal skills.

- Ability to work independently and as part of a team.

📌 Sales Executive (New Delhi)
🏢 Redtronic
📍 New Delhi