PURPOSE OF JOB

We are looking for a proactive and analytical Support Engineer to provide technical support for ATM and payment applications. The ideal candidate should possess robust troubleshooting skills across frontend/UI, Android applications, and ATM transaction systems, along with the ability to support on-field installations and client operations.

KEY RESPONSIBILITIES
Identify and troubleshoot frontend/UI and console-related issues across applications.
Provide Android application support including installation, configuration, and basic troubleshooting.
Analyze ATM transaction flows and perform troubleshooting using EJ logs and reconciliation processes.
Monitor and support payment transaction processing and operational activities.
Coordinate with internal teams and clients to resolve technical and functional issues efficiently.
Perform root cause analysis and document findings for recurring issues.
Support production systems during rotational on-call shifts.
Travel to client/ATM sites for installation, deployment, maintenance, and support activities as required.
Ensure timely incident resolution and maintain high service quality standards.

QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE

Required Skills & Qualifications




Strong understanding of frontend troubleshooting and UI/console issue identification.
Experience in Android app installation, configuration, and basic support activities.
Knowledge of ATM domain concepts including:

EJ log analysis

Payment transaction flows

Transaction reconciliation
Robust analytical, problem-solving, and communication skills.
Ability to work independently with a proactive and ownership-driven mindset.
Quick learner with adaptability to new technologies and environments.

Good to Have
Familiarity with payment protocols and switch integrations.
Experience with log analysis and monitoring tools such as:

Splunk

ELK Stack

Kibana
Basic SQL knowledge for transaction validation and data verification.

Other Requirements
Willingness to travel for on-site client and ATM support activities.
Availability for rotational on-call support shifts.
Ability to handle production support in a fast-paced environment.

Preferred Experience
2–5 years of experience in application support, ATM support, payment systems, or production support settings.

📌 Production Support Maharashtra
🏢 HPY
📍 Maharashtra