Hotel The Emperia is seeking a highly skilled Operations Manager with a proven track record of 7 to 10 years in the hotel industry. You will oversee daily hotel workflows, lead department heads, optimize financial performance, and ensure an exceptional guest experience across all properties.Key Responsibility Areas (KRAs)
Financial Performance: Maximize overall revenue growth, manage operational budgets, and control labor and maintenance costs.
Guest Satisfaction: Monitor guest feedback systems, champion luxury service benchmarks, and lead prompt service recovery.
Team Leadership: Manage recruitment, mentor department heads, design training calendars, and drive employee engagement.
Operational Efficiency: Streamline cross-department communication, audit property maintenance, and manage supplier relationships.
Compliance & Safety: Enforce hotel SOPs, handle crisis management protocols, and ensure full legal and environmental compliance.

Core Responsibilities




Daily Operations: Oversee Front Office, Housekeeping, Food & Beverage, and Maintenance workflows daily.
P&L; Management: Analyze monthly financial statements and implement corrective actions for budget variances.
Quality Assurance: Conduct regular property inspections to maintain brand standards and cleanliness guidelines.
Conflict Resolution: Resolve high-level guest complaints and internal staff grievances professionally.
Strategy Execution: Collaborate with the executive team to launch current service offerings and marketing campaigns.

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Food provided
Internet reimbursement
Paid time off

Work Location: In person

📌 Operation Manager Hotel The Emperia Panchkula (India)
🏢 Hotel The Emperia
📍 India