Bengaluru, KarnatakaNoida, Uttar Pradesh
Job Summary

Logical Activation | Layer 3 Activation Global

Global Layer 3 Activation Engineer is responsible for all activation activities including customer self-activation, attended activation, prebuilds, hot cuts and changes.

Key Responsibilities

Responsibilities:
Prep activities include coordination of Third-Party Access Providers, prepping the circuit for the activation, and coordinating with the client and Order Management
Prebuild
Customer self-scheduled activations
On demand & pre-Scheduled WAN/LAN activation
Scheduled migrations / hot cuts / changes
Automated Call Distributor (ACD) Support
Coordination of LEC / PTT / FOPs related to activations.
Escalation support
Dedicated Customer / Project support
This also includes support for calls from Customers and internal Verizon groups as well as escalation support

Skill Requirements

Skills and Qualifications

Very positive knowledge of Telecommunications
Familiar with working with Telco Local Exchange/Central Office Access (Ethernet, DSL Local Loop (e.g., T1, E1, or fiber optic connections)
Experienced in Networking,



OSI Model & Networking resources & topology like Hubs, Switches, Routers (mainly Layer 1 & 2 devices)
Hands-on knowledge of Networking Protocols & Ports (TCP/IP, PIP, OSPF, DNS, DHCP, Routing, Switching, Subnetting)
Positive awareness of Security (Firewall)
Knowledge of Network Transportation such as VPN, VLAN, WLAN etc.
Valuable communication skills
International Telecoms and Networking experience of 3+ year
Hands-on using multiple applications
Telco Technical Support experience like resolving Connection/Wi-Fi/Speed Issues
Good observation skills and documentation skills for Problem management & Escalation
Relevant College Degree
Industry certifications such as CCNA/P, Network+, JNCIA/P/CIS

Other Requirements
Optional But Valuable Certifications In Voice Communication Or Itil Foundations
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