Job Title: Operations Assistant

Location: Bengaluru
Industry: Hospitality – Resort / Club
Reports To: Operations Manager / General Manager

Job Summary

The Operations Assistant supports the day-to-day functioning of resort operations by coordinating between departments, ensuring smooth service delivery, and assisting in maintaining operational standards across front office, housekeeping, and F&B.; The role is key to ensuring efficient workflow and a seamless guest experience.

Key Responsibilities
Assist in coordinating daily operations across front office, housekeeping, and F&B; departments
Monitor service standards and ensure smooth inter-departmental communication
Support in handling guest requests, escalations, and service recovery
Track room status, occupancy, and operational readiness with relevant teams
Assist in scheduling, staff coordination, and basic administrative tasks
Maintain operational reports, logs, and documentation
Coordinate with vendors and internal teams for timely service delivery
Support event and banquet operations to ensure smooth execution
Ensure adherence to company policies, SOPs, and service standards




Identify operational gaps and report issues to management

Requirements

Experience
2–5 years of experience in hospitality operations or a similar role
Experience in hotels, resorts, or club environments preferred

Education
Diploma or Degree in Hotel Management / Hospitality / Business Administration preferred

Skills
Solid coordination and organizational skills
Good communication and interpersonal abilities
Basic knowledge of hotel operations (front office, housekeeping, F&B;)
Ability to multitask and work in a fast-paced setting

Other Requirements
Willingness to work flexible shifts, including weekends and holidays
Problem-solving attitude and attention to detail
Basic computer skills (MS Office, hotel management systems preferred)

Benefit
Food Provided
Accommodation Provided

What We’re Looking For

A proactive and reliable team player who can support multiple departments, ensure smooth daily operations, and contribute to delivering a consistent and positive guest experience.

Job Type: Full-time

Perks:
Food provided

Work Location: In person

📌 Operations Assistant Bengaluru
🏢 Gold Coins Club Resort
📍 Bengaluru