Company: Empire Overseas Education Location: Kochi / Thiruvananthapuram, Kerala (On-site) Employment Type: Full time Experience: 0–2 years (Freshers welcome)
About Us Empire Overseas Education is a leading study abroad consultancy helping students explore and secure admissions to top universities across the UK, Canada, Australia, Europe, and more. We are a growing team passionate about transforming students' futures through quality guidance.
Job Summary We are looking for enthusiastic and target-driven Enquiry Officers to join our counselling team. You will be the first point of contact for prospective students, guiding them through study abroad options and converting enquiries into enrolments.
Key Responsibilities
Handle incoming student enquiries via walk-ins, calls, WhatsApp, and online platforms
Understand student profiles and recommend suitable universities and courses
Follow up with leads regularly to ensure consistent conversion
Maintain accurate records of enquiries, follow-ups, and outcomes in the CRM
Meet monthly enquiry handling and conversion targets
Coordinate with the processing and documentation team post-enrolment
Participate in education fairs, seminars, and campus events when required
Build and maintain robust relationships with prospective students and parents
Requirements
Bachelor's degree in any discipline
Excellent communication skills in English and Malayalam
Confident, presentable, and target-oriented personality
Basic computer skills (MS Office, WhatsApp, email)
Ability to handle walk-in clients and manage multiple enquiries simultaneously
Prior experience in sales, counselling, or customer service is an advantage
Preferred Qualifications
Prior experience in a study abroad consultancy or education sector
Familiarity with CRM toolsWhat We Offer
Fixed salary + performance-based incentives
Training on study abroad destinations and university programs
Friendly and growth-oriented work environment
Career advancement prospects within the organisation
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Flexible schedule
Leave encashment
Paid sick time