Job description: Junior Executive - Customer Care

Roles and Responsibilities
Manage Inbound /Outbound calls
Managing a team of representatives offering customer support
Resolving customer complaints brought to your attention
Over-seeing the customer service process
Monitoring the work of individual representatives and of the team
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working setting for your team
Planning the training and standardization of service
Maintaining a positive, empathetic, and professional attitude toward customers at all

times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.




Acknowledging and resolving customer complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide skilled customer support

Qualification

Qualifications - Any degree

Requirements

Skills for Success:
Excellent Communication
Should be fluent in English, Tamil, Telugu and Malayalam.
Good in Handling customer queries

Advantages

Perks and Benefits

Performance based variable pay

Employee friendly environment

Monthly employee engagement

Annual vacation

📌 Customer Care Executive Telugu/malayalam Tiruchirappalli (India)
🏢 Durafit
📍 India